Privacy Policy

Last updated: August 27, 2026

MajlisMart (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a convenient shopping experience.

MajlisMart is powered by Shopify, which enables us to provide our Services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, place an order, request a return or refund, or otherwise communicate with us.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you use our Services, we may collect personal information that identifies you or can reasonably be associated with you. Depending on how you interact with our Services, we may collect:

• Contact information, including your name, billing address, shipping address, phone number, and email address.

• Order and transaction information, including products viewed, added to cart, purchased, returned, exchanged, cancelled, or otherwise associated with your orders.

• Payment information, including payment method, transaction details, payment confirmation, and related information. Payment information may be processed securely by our payment providers.

• Account information, including your username, password, preferences, and settings, where applicable.

• Communications with us, including information provided through email, WhatsApp, customer support inquiries, or other communications.

• Device and technical information, including your device type, browser, IP address, network connection, and other identifiers.

• Usage information, including how and when you interact with or navigate our website.

• Information provided in connection with returns, refunds, exchanges, damaged products, defective products, or delivery issues.

How We Collect Personal Information

We may collect personal information from:

• Directly from you when you create an account, place an order, contact us, request a return, or otherwise provide information to us.

• Automatically when you visit or use our website, including through cookies and similar technologies.

• Our service providers, including technology, payment, fulfillment, shipping, and customer support providers.

• Business partners and other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

• Process and fulfill your orders.

• Process payments and provide order confirmations.

• Arrange shipping and delivery.

• Provide order tracking information.

• Process returns, refunds, and exchanges.

• Respond to questions and customer support requests.

• Handle damaged, defective, incorrect, delayed, or lost orders.

• Maintain and manage customer accounts, where applicable.

• Improve our products, website, and customer experience.

• Recommend products or services that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional communications or show you advertisements about our products and services.

You may opt out of promotional email communications by using the unsubscribe option included in our marketing emails.

Security and Fraud Prevention

We may use personal information to help protect our website, customers, and business, including to:

• Detect and prevent fraudulent or unauthorized transactions.

• Investigate suspicious or illegal activity.

• Protect the security of our Services.

• Verify customer information where necessary.

Communicating With You

We may use your contact information to communicate with you regarding:

• Your orders and deliveries.

• Returns, refunds, and exchanges.

• Product or service inquiries.

• Customer support requests.

• Important updates relating to our Services.

Legal and Regulatory Reasons

We may process and disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, government requests, or to establish, exercise, or defend our legal rights.

How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services, including:

• Shopify and technology providers that support our online store.

• Payment processors and payment service providers.

• Courier, shipping, and fulfillment companies that deliver customer orders.

• Customer service and communication providers.

• IT, analytics, and cloud service providers.

• Marketing and advertising service providers, where permitted by applicable law.

• Professional advisers, such as legal or accounting service providers, where necessary.

• Government authorities or law enforcement agencies where required by law.

We may also disclose information when you request or authorize us to do so, or when necessary to protect our rights, customers, business, or Services.

Shopify

Our online store is hosted by Shopify. Shopify provides the technology that allows us to operate our online store and process customer transactions.

Information you provide through our website may be processed by Shopify and other service providers involved in operating our store.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve website performance, and support advertising and marketing activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy, security, content, or practices of third-party websites. We recommend reviewing the privacy policies and terms of any third-party website you visit.

Children's Privacy

Our Services are not intended for children who are below the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill our business purposes, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information, where applicable.

• Request information about how your personal information is processed.

• Opt out of certain marketing communications.

• Exercise other rights provided under applicable privacy or data protection laws.

These rights may be subject to legal limitations and exceptions.

To exercise applicable privacy rights, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

International Transfers

Because we use Shopify and other service providers, your personal information may be processed, stored, or transferred outside the United Arab Emirates.

Where required by applicable law, we will take appropriate measures in relation to international transfers of personal information.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. We will review and respond to your complaint in accordance with applicable requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and publish the revised version on our website.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@majlismart.com
WhatsApp: +971 56 981 9317
Address: Dubai, United Arab Emirates