Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You must also provide your receipt or other proof of purchase.

Beauty & Personal Care Products

For hygiene and safety reasons, beauty and personal care products, including skincare, hair care, grooming tools, and similar products, are eligible for return only if they are sealed, unopened, and in their original packaging.

Opened or used beauty and personal care products are not eligible for return, except where the product is defective, damaged, or incorrectly supplied.

How to Start a Return

To request a return, contact us at info@majlismart.com or via WhatsApp at +971 56 981 9317.

If your return is approved, we will provide instructions on how and where to send the item. Please do not send any item back without first contacting us and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, faulty, or different from what you ordered, contact us as soon as possible with details and, where applicable, clear photos or videos of the issue.

We will assess the issue and, where applicable, arrange an appropriate remedy such as repair, replacement, or refund in accordance with applicable UAE consumer protection requirements.

Non-Returnable Items

Certain items are generally not eligible for return, including:

Perishable goods such as food, flowers, and plants
Custom or personalized products
Opened or used beauty and personal care products
Hazardous materials, flammable liquids, or gases
Gift cards

Sale or discounted items may be subject to specific return conditions stated at the time of purchase. These conditions do not affect any rights you may have in relation to defective, damaged, or incorrectly supplied products.

Exchanges

If you would like to exchange an eligible item for another product, the fastest option is generally to return the original item and, once the return is approved, place a new order for the replacement item.

Return Shipping Costs

For eligible non-defective or change-of-mind returns, the customer is responsible for the return shipping cost.

If the item is defective, damaged, faulty, or incorrectly supplied, Majlis Mart will cover the applicable return shipping cost.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed after your refund was approved, please contact us at info@majlismart.com.